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Frequently Asked Questions
Do you accept American Express?
We accept AMEX but it needs to be run through PayPal. When you get to the payment field, select PayPal and take the add credit card option, and input your details. You can use Paypal as a credit card processor without creating a Paypal account.
Who is the VAT field for?
The VAT field only applies to EU companies that are VAT registered and have an EU VAT number. Once a valid number has been entered, the applied tax may be removed according to regulations about intra-community transactions. The VAT field should be left blank for anyone outside the European Union (companies and consumers) and also should be left blank for EU consumers and individuals (that are not VAT registered companies).
How do I change my billing information after I have already subscribed?
Yes, you can add a new card for Mastercard and Visa, but you cannot change your Paypal account.To change your card, go to your profile page, then under Billing you will see an 'Edit' button next to your card info.
Is the payment page secure?
Yes, we use state of the art SSL encryption.
What forms of payment do you accept?
We currently accept Visa, Mastercard, Paypal and American Express (via Paypal).
Do you store my credit card information?
No, your payment info never remains on our servers.
For Monthly and Annual accounts, your credit information is saved securely by the credit card processor.
For Monthly and Annual accounts, your credit information is saved securely by the credit card processor.
How often will you bill my card? Do you have reccurring billing?
Time-based (monthly and annual) subscribers will have their card charged monthly or yearly, depending on the type of account.
You may cancel a Monthly or Annual subscription at any time from the billing settings page in your profile.
5 and 20 sound packs are not auto-renewed.
You may cancel a Monthly or Annual subscription at any time from the billing settings page in your profile.
5 and 20 sound packs are not auto-renewed.
I’m about to make a purchase and will need an invoice / receipt.
You will be asked to enter your company information before completing your purchase.
You can later find your receipts by visiting your Profile and then selecting the 'Receipt' tab.
You can later find your receipts by visiting your Profile and then selecting the 'Receipt' tab.
