HELP & FAQ
What is Soundsnap?
Soundsnap is a professional online sound library, featuring high-quality sound effects and loops from Hollywood sound designers and cutting edge music producers.
How much do sounds on Soundsnap cost?
Check out our download pricing
. All sounds are free to browse and preview.
Who is Soundsnap for?
Anyone who needs sound effects can use Soundsnap. Our clientele includes everyone from Hollywood movie studios, to community theater directors, to iPhone app creators. Last year, more than 3 million people visited Soundsnap from all over the world.
Who is behind Soundsnap?
started Soundsnap after a brief career in London's music industry. With a small team of 20 initial contributors, Tasos and a global community of sound enthusiasts grew Soundsnap from a small hobbyist site into the professional production resource it is today.
Where is Soundsnap based out of?
Soundsnap is headquartered in Nicosia, Cyprus, but we work with a global team of collaborators all over the world, everywhere from Seattle to London.
Are sounds on Soundsnap royalty-free?
Yes, absolutely. You can use them in any commercial or non-commercial application (movies, music, theater, video games etc. etc). However, you cannot sell CDs with these sounds or re-sell them online as they are- but only as a part of your music, film, website, installation etc. You can read the full license
Are there any social features on Soundsnap?
Soundsnap does not currently offer any social features. You can share links to individual sounds via Facebook and Twitter by using the buttons to the right of sound players.
Is there a phone number I could call?
Yes (it's 3 572 200 7301), but a much more efficient and quicker way to get a response would be to email firstname.lastname@example.org.
How do I download sounds?
First, register for an account. Then purchase a subscription
. You can search for sounds via the search bar at the top, browse by category or browse by tag. Once you find a sound you like, click the buttons to the right of the waveform preview to choose between MP3, WAV or AIFF.
How do I preview sounds?
To listen to a sound before downloading, click the play button to the left of the waveform. Previewing sounds does not affect your download count.
Can I upload sounds?
Soundsnap does not allow member uploads. Our library consists of content provided by professional contributors and libraries. If you have sounds you are interested in licensing, send inquiries to email@example.com.
I can't find the sounds I just downloaded. Where are they being saved?
This depends on your browser's preferences. To select where each sound is saved, make a right click (or ctrl+click on a Mac). Choose "save target as" or "save link as" to select a location on your hard drive. You can also go to the 'Download History' section of 'My Account' and re-download sounds from there.
I forgot my username or password! What do I do?
You have to first click on the login link at the top right of the page. Then click on 'request a password' send yourself a new password. The email you receive will contain a new password and your username.
How do I change my password?
1. First, login from the top of the front page
2. Click on 'Profile' on the top navigation menu
3. Then click on edit
4. At the middle of the page you have to enter your new password twice
5. Hit submit at the bottom of the page and you 're done
Can I change my Soundsnap username?
At the moment, you cannot change your username. But you can sign up for a new account with the username that you prefer.
I didn't get an email after registering. What do I do?
Click on the "log-in" link at the top right of the page.The click on "request a new password" and you will be able to send yourself a new email with your password. If that still doesn't work, it probably means that you entered your email incorrectly in the first place. Try signing up again. There is also a small chance that you might find our email in your junk folder. If you 're still having trouble, please contact Support (click on the link at the bottom of the page).
Why do I have to confirm that "I 'm not a robot" every once in a while?
There are some greedy people trying to scrape our database by using auto-download scripts. These "bots" (as they 're called), chew up bandwidth and slow down legitimate users. We know its annoying, but its the only way we can stop them for sure.
I'm trying to buy a pack, but my card keeps getting rejected.
There are some known problems with certain cards and we 're working hard to solve them. In the meanwhile, please try using a different card or use Paypal- it takes 3 mins to create an account. Alternatively, email us at firstname.lastname@example.org and we can send you an invoice to be paid via wire or check.
Do you accept American Express?
We accept AMEX but it needs to be run through PayPal. When you get to the payment field, select PayPal and take the add credit card option, and input your details.
For how long can I use the download credits I bought? Are there limitations?
Download credits expire within a year of purchase. Annual Subscriptions last exactly one year from the date of the first download, and Monthly sounds renew every 30 days unless you decide to cancel. If you don't renew your monthly subscription, the remaining sounds will expire within a month of the purchase. Any sounds you've already downloaded, you can use indefinitely as long as the usage is in accordance with our licence.
How often will you bill my card? Do you have recurring billing?
Monthly and annual subscribers will have their card charged monthly or yearly, depending on the type of account.
Monthly accounts are charged at the time of purchase and then every 30 days from the date of first purchase. Annual accounts are charged at the time of purchase and then one calendar year from the date of first purchase.
You may cancel a Monthly or Annual subscription at any time from the billing settings page. Please note: if you have paid with PayPal and have a pending transaction for your account, the cancellation will take effect after the pending transaction has been processed.
5 sound packs are not time-based accounts, and they do not charge on a recurring basis.
How do I change my billing information after I have already subscribed?
If you paid by card, go to the Billing tab in your account where you can
Edit> your card information.
If I paid with Paypal, how do I change my billing info to a card?
If you paid with Paypal and want to switch to a card (or vice versa), go to the Billing tab and switch Auto-renew to the Off position. When your subscription reaches its end, you will then be able to input new billing information under your user name.
How do I cancel or reactivate a recurring subscription?
Go to ‘My Account’ at the top right corner of any page, then choose ‘Billing’ from the dropdown. From the Billing page, you can view the details of your recurring subscription and cancel or reactivate it at any time by clicking the Automatic Renewal button. It’s as easy as flipping a switch!
Note that for PayPal recurring payments, any pending payments must be processed before a subscription is canceled completely.
I’m a German user. Why can’t I purchase a Monthly or Annual subscription through PayPal?
Paypal has special rules that prevent German accounts from subscribing to recurring payments from other countries. We apologize for the inconvenience.
We are currently working on a technical solution to this issue. As an alternative, feel free to contact us at email@example.com for alternate payment andpricing plans.
What are the prices for educational use?
to read all about our educational accounts.
I just bought an account and I need an Invoice/ Receipt.
To get your receipt you have to sign in and select 'Profile' from the top menu bar. Then click on the 'receipt' tab to find your receipt. Custom invoices can be requested by emailing firstname.lastname@example.org
Copyright & Legal
How can I be certain that the sounds on Soundsnap are legal?
The vast majority of our sounds have been licensed from reputable contributors with extensive Hollywood and TV credits. After submission, our team listens to each sound making sure they don't infringe anyone's copyright.
Finally, because of the large volume of traffic on the website, it would be really hard to distribute a sound illegally. Our sounds are checked daily by members of the community that can inform us of any copyright infringement.
Can I use these sounds in a commercial project(s)?
Yes. Any commercial use in film, TV, radio, web, games etc. is clearly permitted under our license. The only use that is not allowed is the commercial distribution (re-selling) of the sounds "as they are" on CDs, websites etc.
Do I need to credit Soundsnap when I use the sounds in my project?
Yes, but only where applicable. For crediting, we ask that that you accredit Soundsnap in any opportunity in which credits exist. For instance, if your project has an end credits section, or a displayed accreditation section, we ask you to include a note that reads “Sounds by Soundsnap,” “Sounds: Soundsnap” or any variation that mentions our name. If there isn’t a section to your project that allows for an accreditation, it is ok to leave this out.
Can I copy sounds from Soundsnap onto a CD or my website and re-sell them?
Who took the photos on your website?
The main homepage photo is from Pierre Gautier's about.me page: http://about.me/PierreGauthierSoundmixer
The lego photo for "Easy To Use" comes from Kristi of custombricks.net on flickr https://www.flickr.com/photos/custombricks/8031309731/
The "Unlimited downloads" photo comes courtesy of Carly Piersol of Piersol photography: http://www.carlypiersol.com/
If you are the rights holder for any image on the site and feel they have been improperly used, please contact us.
SFX Hard Drives
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